| Title |
Worker's Compensation System Performance Audit |
| Abstract |
This report includes 32 recommendations that are intended to improve the functioning of the Washington State Workers Compensation System. The recommendations involve changes in the structure of the system, the organization of the claims management function, the dispute resolution process, the provision of vocational rehabilitation services, L&I' efforts to promote workplace safety, and how workers compensation premiums are set. Download Chapter 13 as a separate file.
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| Author(s) |
Bob Thomas, Project Supervisor
Edward M. Welch, Consultant
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| Keywords |
insurance, compensation, labor, injuries, claims, labor and industries, claims adjuster, claims management, claims management performance, insurance services division, self-insured, employers, worker's compensation, workers compensation, system performance, audit, performance audit, worker outcome, outcomes, customer satisfaction, operational analysis, claims, claims management, independent medical exam, examination, examinations, dispute resolution, dispute prevention, dispute, early intervention, vocational rehabilitation, self-insurance, regulation of outside parties, outside parties, wage loss, return to work, case reserve, case reserve report, department of labor and industry, L&I, L and I, L & I, labor and industries, board of industrial insurance appeals, insurance, appeal, actuary, actuarial, promote workplace, workplace safety, vocation rehabilitation service, VRS, voc rehab, rehab, retrospective rating, plan, self-insure, self-insurance, basis for insurance, premium, premiums, aid to families with dependent children, AFDC, wages lost, lost wages, return to work, time-loss, time loss, time-loss benefits, claims, claims management, claims handlers, claim handler, detecting fraud, fraud, prosecuting fraud, fraudulent, claim, BIIA, board of industrial insurance appeals, appeal of worker's compensation, appeal of workers, efforts to promote, standard of employability, actuarial analysis, state insurance fund, rate system calculation, |
| Category |
Labor/Workforce Development |